Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Account information, if you create an account
• Communications you send to us
• Technical information such as your IP address, browser type, device information and website usage

We only collect information that is reasonably necessary to provide our products and services to you.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide customer support
• Manage your customer account
• Process refunds and returns
• Prevent fraud and protect our website
• Improve our website, products and customer experience
• Send marketing communications where you have agreed to receive them
• Meet our legal and regulatory obligations

3. Payments

Payments made through our website are processed by secure third-party payment providers.

Bee Positive does not directly store your complete credit or debit card details. Payment information is handled securely by the relevant payment provider.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including payment processors, delivery and courier companies, website and cloud service providers, email providers, analytics providers and other partners involved in fulfilling your order.

We may also disclose information where required by law or to protect our legal rights.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function correctly, remember your preferences, understand how visitors use our website and improve our services.

We may also use analytics and advertising technologies provided by third parties. You can manage cookies through your browser settings and, where available, our website's cookie preferences.

6. International Customers

Bee Positive operates from New Zealand and may serve customers in other countries, including India.

Where necessary to process an international order, your information may be shared with service providers or business partners located in other countries, including payment and delivery providers.

We take reasonable steps to ensure personal information is handled appropriately and securely.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based service can guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, operate our business and meet our legal, tax and regulatory obligations.

9. Your Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access to or correction of information we hold about you.

You may also unsubscribe from marketing emails at any time by using the unsubscribe option provided in our communications.

To make a privacy-related request, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. Bee Positive is not responsible for the privacy practices or content of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact: